Shipping policy
We want your order to reach you as smoothly as possible. Here's how shipping works at Kind Tail.
Processing time
[PLACEHOLDER: typical for small Lithuania-based stores is 1–3 business days] to prepare and dispatch your order after it's placed. You'll receive a shipping confirmation email with tracking information (where available) once your order ships.
Shipping rates and delivery estimates
Rates are calculated at checkout based on your delivery address. Delivery estimates below are approximate and begin once your order has shipped, not from the date of purchase:
- United States — Standard ($8.00) / Express ($15.00): [PLACEHOLDER: e.g. Standard 7–15 business days, Express 5–10 business days]
- European Union & other listed countries — Standard ($5.00): [PLACEHOLDER: e.g. 5–12 business days]
- Rest of world — Standard International ($12.00): [PLACEHOLDER: e.g. 10–20 business days]
These are estimates, not guarantees, and can be affected by customs processing, carrier delays, or events outside our control.
Your legal delivery guarantee
Unless we've agreed on a specific delivery date with you at checkout, Lithuanian and EU law requires us to deliver your order without undue delay and, in any event, no later than 30 days after you placed it. If we fail to deliver within that time, you may set us a reasonable additional deadline; if we still don't deliver, you're entitled to cancel your order and receive a full refund, including delivery costs.
Who's responsible for your order in transit
If you're an EU consumer, risk of loss or damage to your order stays with us — not you — until you (or someone you've nominated to receive it) physically takes possession of the goods. If your parcel is lost or arrives damaged, contact us at support@kindtail.store and we'll sort it out; this is our responsibility to resolve with the carrier, not yours.
Customs, duties, and import taxes
For orders shipped outside the European Union, your parcel may be subject to import duties, taxes, or customs clearance fees charged by your country once it arrives. These charges are set by your local customs authority and are your responsibility; we have no control over them and can't predict their amount.
Incorrect address
Please double-check your shipping address at checkout. If a package is returned to us or lost because of an incorrect or incomplete address you provided, we'll contact you about reshipping and any additional shipping costs this involves.
Questions
If you have any questions about shipping or the status of your order, email us at support@kindtail.store.